We’re sorry to hear that!
Welcome Packs are delivered to verified new movers through local delivery partners. Sometimes, packs can take a little longer to arrive after your move.
Here’s what you can do:
- Check whether the pack may have been addressed to a previous occupant or neighbour.
- If you’ve recently moved, wait 1–2 weeks — it may still be in transit.
- If you’ve been at your address for over a month, Contact Us with your name and address, and we’ll check your eligibility and resend a pack if available.
Note: WelcomeCo doesn’t currently offer Welcome Packs for every location. You can visit our website at welcomeco.com.au to check whether your suburb is currently part of our delivery network.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article